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The Feedback and Suggestion Service is a web-based platform developed to collect, manage, and analyze feedback from library members regarding the quality of library services. The system enables members to submit suggestions, complaints, and evaluations digitally, providing valuable insights that help improve library operations and user satisfaction.
The application supports two user roles: Administrator and Library Member. Members can submit feedback and suggestions, as well as monitor the status of their submissions. Administrators manage incoming feedback, review member suggestions, respond when necessary, and analyze feedback trends through a centralized dashboard.
Project Summary
The application supports two user roles: Administrator and Library Member. Members can submit feedback and suggestions, as well as monitor the status of their submissions. Administrators manage incoming feedback, review member suggestions, respond when necessary, and analyze feedback trends through a centralized dashboard.
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